Shipping Info

Shipping & Delivery Fees and Times
We want you to have your goodies as soon as possible so that you can enjoy them, love them and tell everyone about them. Every order is given the same tendering loving care and is shipped out within 24 hours. Most leave us on their way to you within 24 hours. If we run across something strange, we will let you know about it ASAP. That’s a promise!!

Shipping is FREE on all orders over $50.00 shipped within the Continental US. (Sorry, free shipping is not applicable to orders shipped to Alaska or Hawaii). For orders under $50.00, shipping is only $8.00 no matter how many items ordered! Orders are carefully packed by hand and shipped directly from the Wooden Duck in Skippack, PA. The US Postal Service (delivery time of 3 - 8 days) is used for free shipping with other shipping options available as follows:

• US Postal Service (3-8 Day Delivery) Free!!
• FedEx Ground (1-5 Day Delivery) $2.95
• FedEx Overnight (2 Day Delivery) $30.00
• FedEx Overnight (1 Day Delivery) $50.00

Make sure you give us a valid email address at the time you place your order, this is very important! Orders sent to PO Boxes, APO and FPO addresses are shipped via the US Postal Service. Delivery tracking is available for all shipping options listed above.

There may be items that require an additional shipping amount to be charged due to the size and/or weight of the item. These charges are clearly indicated in the description field of the item being purchased.

Most orders received Monday through Friday before Midnight (EST) and paid by credit card, will usually ship within 1 to 2 business days(excluding Saturday and Sunday and most holidays) provided the items are in stock. There may be a slight delay in order shipment during peak holiday seasons.

Inventory changes regularly. We try to update inventory every 24 hours. On rare occasions an item will run out before we have a chance to update the website. You will be notified via e-mail or phone in the event any item in your order is backordered or no longer available.

If you would like to check the availability of an item before you order, please call the Wooden Duck Customer Service Department at 888/584-2163 between 9:30 AM & 5:00 PM EST 7 days a week. If your item is not in stock, we can give you more information regarding estimated delivery times. We will notify you via e-mail if there will be such a delay.

Tracking Number
Once you have received notification of shipment, you can procure your tracking number by accessing your Wooden Duck account and clicking on "Order Tracking". You then can cut and paste the tracking number into the Federal Express web site (Federal Express) to review the progress of your shipment. In some cases it may take a day or two (if an item is shipped on a Sat or Sun) for the tracking number to show up on Federal Express tracking.

Email Confirmations
When you place an order from the Wooden Duck, we will send you an email confirmation. The email includes your Wooden Duck Order Identification Number, please use this ID # on all correspondence with us. It is extremely important that you provide us with a current and correct email address so that you receive this important message.